Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase from Orlaveqo.
Eligible products may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days of delivery
- Be unused, unworn, unwashed, and undamaged
- Be in its original condition
- Include the original packaging, labels, accessories, and documentation
- Include valid proof of purchase
Items that do not meet these requirements may be refused or may qualify only for a partial refund.
Non-Returnable Items
The following items may not be eligible for return unless they are defective or return is required by law:
- Personalized or customized items
- Final-sale or clearance items
- Gift cards
- Personal-care or hygiene products that have been opened
- Products damaged through misuse or improper handling
- Items returned without authorization
- Items returned after the permitted return period
Any product-specific return restrictions will be stated on the applicable product page.
How to Request a Return
Before returning an item, contact us at:
Please provide:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photos or videos when the item is damaged, defective, or incorrect
If your return request is approved, we will provide return instructions and the appropriate return address.
Do not send your return to the address shown on the original package unless instructed to do so.
Unauthorized returns may not be accepted.
Return Shipping Costs
If the return is due to a change of mind, incorrect size selection, or another reason not caused by Orlaveqo, the customer is responsible for return shipping costs.
If the item is confirmed to be damaged, defective, or incorrect due to our error, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return is caused by our error.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us within [7 days] of delivery.
Include clear photos showing:
- The item and the issue
- The shipping label
- The original packaging
- Any visible damage
We will review your request and provide a suitable solution.
Return Packaging
Customers are responsible for securely packaging returned items.
We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.
Orlaveqo is not responsible for returns that are lost or damaged during return transit.
Return Inspection
After receiving your return, we will inspect the item and notify you whether the refund has been approved.
Inspection usually takes [3–7 business days].
We reserve the right to refuse a return or issue a partial refund if the item is:
- Used or damaged
- Missing parts or accessories
- Not in its original condition
- Returned outside the permitted period
- Otherwise ineligible under this policy
Refunds
Approved refunds will be issued to the original payment method.
Please allow [5–10 business days] for the refund to appear after it has been processed.
The exact timing depends on your bank or payment provider.
Shipping fees, customs duties, taxes, and other charges may not be refundable unless required by law.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing time may vary.
- Contact us if the refund still has not appeared after the expected period.
Exchanges
We do not guarantee direct exchanges.
The fastest way to obtain another item is usually to return the original item, receive approval for the refund, and place a new order.
If an exchange option is available, our customer service team will provide instructions.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order.
We cannot guarantee cancellation once processing has begun.
Orders that have already shipped cannot be canceled and must follow the standard return process.
Refused or Unclaimed Packages
Packages refused by the customer or returned because they were not collected may be subject to return-shipping fees, handling fees, or deductions from the refund where permitted by law.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Contact Us
For return or refund questions, contact:
Email: support@orlaveqo.com
Website: orlaveqo.com
Last Updated: [Date]