Contact Us
Contact Us
Thank you for visiting Orlaveqo. We are committed to providing you with a smooth and enjoyable shopping experience.
Order Status
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package online at:
Please allow up to 48 hours for tracking information to become available after your order has been shipped.
Customer Support
For questions about your order, products, shipping, returns, refunds, or any other concerns, please contact our customer service team.
Email: support@orlaveqo.com
Website: orlaveqo.com
Customer Service Hours:
Monday to Friday, [9:00 AM–6:00 PM]
[Time Zone]
We normally respond within 1–3 business days. Response times may be longer during weekends, public holidays, promotional periods, or periods of high order volume.
Before Contacting Us
To help us assist you more efficiently, please include the following information in your message:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos if the issue concerns a damaged, defective, or incorrect item
Please make sure your email address is entered correctly so that we can respond to you.
Important Notice
Please do not send any return package without contacting us first. Returns sent without prior authorization may not be accepted.
Thank you for choosing Orlaveqo.